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How quezon pools protects your account and your play

When you open an account with us, you agree to our Terms & Conditions — the rules that keep your deposits safe, your withdrawals verified, and your account…

Account securityPayment verificationData protectionDispute resolution
quezon pools How quezon pools protects your account and your play
CONTACT & ESCALATION

How to reach us about our Terms & Conditions

If you have questions about our terms, disputes about a transaction, or need to request changes to your account or data, our support team is here…

Live chat Open your quezon pools account dashboard, go to the support tab at the bottom…
Email Send your Terms & Conditions question or data request to [email protected].
Phone Players in Yogyakarta, Denpasar and across Indonesia can call us on our Indonesia support…
SECURITY & YOUR DATA

How we handle your information and keep your account safe

Our Terms & Conditions commit us to protecting your account, your payment details and your personal data.

Data encryption

All data between your device and our servers is encrypted using TLS protocol.

Withdrawal verification

Before we send money back to your DANA, OVO, GoPay or QRIS account, we confirm your identity and match the…

Account retention

We keep your account data while your account is open. After closure, records are retained for three years to resolve…

Access your data

Request a copy of your personal data, payment history or account details by emailing support@quezonpools.

Correct your details

If your name, phone number or email has changed, update it in your account settings or ask our support team…

Close your account

You can close your account at any time through your settings.

What you need to know about our Terms & Conditions

These are the questions we hear most often from account holders about our terms, your rights, how we handle your data, and how disputes are settled.

Yes. When you register, you're confirming that you've read and accept our Terms & Conditions. We keep them short and clear so you know exactly what you're agreeing to. You can read them in full at any time from your account settings or by visiting this page.

We verify your identity before allowing withdrawals. If your account details don't match the payment method (DANA, OVO, GoPay or QRIS account), we'll ask you to correct them. Providing false information intentionally is grounds for account suspension.

We keep your account data while your account is active. After you close it, we retain records for three years to handle any disputes, refunds or legal inquiries. You can request deletion of older records by contacting support.

Yes. Contact our support team within 30 days of the transaction with your account email, the date and the amount in question. We'll investigate and respond within five business days. If we find an error, we'll correct it immediately.

You control your account settings and can update your contact details, phone number and email at any time. For broader data privacy requests, email [email protected] with your account details, and we'll work with you within 48 hours.

We don't store your payment credentials. When you deposit or withdraw, we process the transaction directly with your payment provider and only keep a receipt. Your payment details never sit on our servers.

Change your password immediately through the login page or contact support. If you suspect unauthorized access, we can freeze your account while we investigate. Report account-security concerns to [email protected] right away.