Reference

How quezon pools Handles Your Information

We keep your account details, payment history and gaming activity private and secure.

Data encrypted on filePayment history privateAccount access on requestNo third-party selling
Explore Lobby Read FAQ
quezon pools How quezon pools Handles Your Information
CONTACT & REQUEST

How to Request Your Data or File a Concern

You have the right to ask us what personal data we hold on your account, request a copy of it, or ask us to correct details.

Live Chat Open your account, go to Support, and chat with our team.
Email Support Send data requests to [email protected]. Include your account email and we'll verify your identity…
In-Account Settings View your deposit and withdrawal history, linked payment methods, and login activity directly from…
SECURITY & HANDLING

How We Keep Your Account and Payments Safe

Your account password is hashed, never stored in plain text. Payment information — your DANA, OVO, GoPay or QRIS details — is tokenized and never saved on our…

Password Security

Your password is encrypted and never visible to our support team. Reset it anytime from Account → Security.

Payment Tokenization

DANA, OVO, GoPay and QRIS details are tokenized, not stored.

Session Cookies

We use cookies to recognize you between sessions, track your gaming history and prevent unauthorized access.

Withdrawal Verification

Every withdrawal is verified against your original deposit method and ID.

Data Retention

Account records and transaction history are kept for seven years to meet regulatory requirements.

Breach Reporting

If we detect unauthorized access to your account, we notify you within 24 hours via email and offer password reset.

Your Privacy Rights — Answered

We know you want to understand what happens to your information once you open an account with us. These are the questions we hear most from players in Denpasar, Yogyakarta and across Indonesia about how we collect, use and protect their data.

We collect your full name, email, phone number, date of birth, ID number and current address to verify your identity. When you deposit, we record your payment method, transaction ID and timestamp. We also track your device type, browser and IP address to detect fraud and secure your account.

We retain your account records, deposit and withdrawal history for seven years to comply with financial regulation. Support ticket logs are archived after one year. You can request deletion of inactive account data where local law permits — contact [email protected] to discuss your situation.

Yes. Open your account and go to Account → Transactions. Your full ledger with dates, amounts, payment methods and status is there. You can filter by month or download a CSV for your records anytime.

No. We do not sell your personal information or gaming history to marketers, advertisers or data brokers. We share transaction data only with payment processors to complete DANA, OVO, GoPay and QRIS transfers, and with regulators if required by law.

Cookies are small files stored on your device to recognize you between sessions. We use them to keep you logged in, track your game preferences and spot unusual login activity. You can disable cookies in your browser settings, but you may need to log in more often.

Email [email protected] with your account email and request type. We verify your identity and send your data copy or process updates within five working days. You can also change your name, email and phone number directly from Account → Profile inside the lobby.

We monitor all login activity and freeze accounts if we spot suspicious access. If fraud is detected, we notify you by email within 24 hours, offer a password reset and may ask you to verify your identity before we release your balance.

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