Reference

Your Rights and Our Legal Commitments

quezon pools operates under a defined legal framework that protects your account, your data, and your access rights — all subject to where local law permits.

Account Terms ApplyData Protected Under PolicyAccess Depends on Local LawDANA, OVO, GoPay, QRIS CoveredContact Rights Included
quezon pools Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Matter

If you have a question about how our terms apply to your account or need to raise a formal concern, our support team is available around…

Live Chat — 24 / 7 Open the chat widget on any quezon pools page and select the Legal or…
Email — Legal Requests Send documented requests — account data access, term clarification, formal complaints — to our…
Telegram — Fast Queries Our Telegram support handle handles initial legal questions and policy references.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Your data and account security are managed through a layered approach covering encryption, access controls, and a clear retention schedule.

Data Encryption in Transit

All data sent between your device and our servers travels over TLS 1.2 or higher.

Cookie Policy Transparency

We use functional, analytics, and preference cookies. A cookie banner appears on your first visit and lets you accept or…

Account Access Controls

Your account is protected by password and optional two-factor authentication via SMS.

Data Retention Schedule

We retain active account data for the life of your account plus 24 months after closure, in line with financial…

Request Data Changes

To update, correct, or request deletion of your personal data, submit a written request via the legal email channel.

Who Handles Legal Matters

Our compliance team — reachable through the legal email and live chat paths — manages all formal policy concerns.

Answers to Common Legal Questions

These are the questions we receive most often from account holders in Indonesia, including those in Yogyakarta and surrounding areas, about how our legal terms affect their accounts, data rights, and access conditions. Each answer reflects our current policy as written in the full terms document.

Access to specific features and the applicability of certain terms depends on local law. Where a service is restricted by local regulation, we flag it clearly at the point of action rather than processing a failed request silently.

Submit a data access request through our legal email channel. Include your registered account email and a description of what data you want. We acknowledge within 24 hours and deliver the data summary within 14 calendar days.

Yes. Send a written deletion request via the legal email address. We will retain transaction records tied to DANA, OVO, GoPay, or QRIS for the legally required 24-month window, but all other personal profile data will be removed.

We notify you at least seven days in advance via your registered account email before any material change to our terms takes effect. Minor clarifications that do not affect your rights may be updated immediately with a changelog note.

We use functional cookies required for login and session management, analytics cookies to improve page performance, and preference cookies to remember your settings. You can limit non-essential cookies through the banner shown on your first visit.

Our compliance team manages all formal disputes. Contact them via the legal email channel or through live chat, selecting the Legal topic. Formal written complaints receive a reference number and a response within three business days.

We do not store your full DANA or QRIS credentials on our servers. Payment tokenisation is used so that only a secure reference is retained, not the raw payment account number. This applies equally to OVO and GoPay transactions.